March 18, 2020 at 11:56 am
March 18, 2020 at 1:40 pmNaresh PatreAnsys Employee
It's most likely that the TECS must have expired due to which the latest version could not be installed. If you can share the customer ID I can cross check at my end.
March 18, 2020 at 2:03 pmpaulSubscriber
Naresh Patre SC82613
March 18, 2020 at 2:08 pmNaresh PatreAnsys Employee
Paesc Thanks for sharing the ID. The TECS for the concerned Discovery Essentials subscription has expired on 2019-06-30. So as indicated earlier, they won't be able to use the versions released after this date.
March 19, 2020 at 9:21 ampaulSubscriber
Naresh Patre Can you check this? Our account manager told me they extended their subscription to 2020-06-30.
March 19, 2020 at 9:56 am
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