save data error

- September 12, 2021 at 9:30 am
  
  DemingMeng
  Subscriber
  
  I met a very strange error when I want to save data. After running the simulation, when I want to save the data, if I save the picture into the folder of the programme (or the master/son of the this folder), after saving, nothing will show in the folder. However, I can save the data into the desktop or other folder. Why this happened?
  save error.PNG
- September 15, 2021 at 6:23 pm
  
  Lito Yap
  Ansys Employee
  
  Please copy and paste the screenshot/image into post. Otherwise, try to save any file or data into your "user" folder since the "Program files" folder will require admin access. i.e. your Desktop, Documents or Downloads folder.
  Best Lito
- September 15, 2021 at 8:19 pm
  
  DemingMeng
  Subscriber
  
  HI Lito
  Thanks for your help. I will attach the screenshot. Actually the folder is not program files. I can use script to save the picture under this fold but when I cannot save the figure when I do it as the screenshot shows.
- September 15, 2021 at 9:25 pm
  
  Lito Yap
  Ansys Employee
  
  I don't see any issue on our end when saving from the visualizer.
  What is the error message when you export the image?
- September 15, 2021 at 10:31 pm
  
  DemingMeng
  Subscriber
  
  Thes strange thing is that there is no error message, but the figure never appears in the folder. Do you know why this happened?
- September 15, 2021 at 10:59 pm
  
  DemingMeng
  Subscriber
  
  Ok, I solved this. It sees that it is related with my folder contains some chinese characteristic. Thanks a lot!
- September 15, 2021 at 11:59 pm
  
  Lito Yap
  Ansys Employee
  
  You are welcome. Glad to to hear this.
  Best Lito

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