Discovery Import

Discovery Import

Simulation does not start and user interface is missing.

    • sunggil


      I recently installed Discovery Live 2019R1.

      However, Simulation does not start and user interface is missing.

      NVIDIA CUDA Toolkit and graphics driver installed with the latest version.

      Hardware performance and DL screen are attached below.

      If someone knows how to solve, please help me.





      System Information


         Operating System: Windows 7 Professional K 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.170707-0600)

                 Language: Korean (Regional Setting: Korean)

      System Manufacturer: Hewlett-Packard

             System Model: HP Z840 Workstation

                     BIOS: Default System BIOS

                Processor: Intel(R) Xeon(R) CPU E5-2643 v3 @ 3.40GHz (24 CPUs), ~3.4GHz

                   Memory: 131072MB RAM

      Available OS Memory: 130980MB RAM

                Page File: 11927MB used, 250028MB available

              Windows Dir: C:windows

          DirectX Version: DirectX 11

      DX Setup Parameters: Not found

         User DPI Setting: Using System DPI

      System DPI Setting: 96 DPI (100 percent)

          DWM DPI Scaling: Disabled

           DxDiag Version: 6.01.7601.17514 64bit Unicode



      Display Devices


                Card name: NVIDIA Quadro M5000

             Manufacturer: NVIDIA

                Chip type: Quadro M5000

                 DAC type: Integrated RAMDAC

      Display Memory: 3686 MB

         Dedicated Memory: 3989 MB

            Shared Memory: 3793 MB

             Current Mode: 1920 x 1200 (32 bit) (59Hz)

            Monitor Model: HP Z24n

               Monitor Id: HWP320E

              Native Mode: 1920 x 1200(p) (59.950Hz)

              Output Type: Displayport External

              Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

      Driver File Version: 25.21.0014.1881 (English)

           Driver Version:

              DDI Version: 11

             Driver Model: WDDM 1.1

        Driver Attributes: Final Retail

         Driver Date/Size: 2/1/2019 10:39:18, 21206192 bytes

    • Subashni Ravichandran
      Ansys Employee

      Hello  sunggil

      Can you please press F9 with the Discovery Live GUI open? You will get a dialog box with information of the graphics renderer and the graphics card adapter being used by the application. Please cross check if the correct ones are being used. 
      If you have multiple GPUs and the wrong one is being used, please go through this page .

    • Subashni Ravichandran
      Ansys Employee


      Also, please check if there is nvcuda.dll file in Discovery installation directory and delete it. If this doesn't fix the issue, try out the suggestions as mentioned in this post . 

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