Learning Forum

[ixg90]

Hi, 

I'm having an issue when starting up Ansys Electronics Desktop. Immediately after opening the software, it crashes. The window pops up briefly, and then disappears. 

I've tried reinstalling the software with the latest version, but the issue persists. 

 

I'm running Windows 10 version 22H2 for reference

[Mangesh Bhide]

Hello, click on Windows start button then type "event viewer" and start the event viewer program. search event viewer for ansysedt and see if any error events come up in the search results. if they do, then post a screenshot here

[George Karnos]

Apologies for the delay!
Is anything listed in the Event Viewer?
Open the Windows Event Viewer and go to Logs->Application
Do you see any errors?
Please post a screenshot of the error
Also, check Logs->System

Also, Check the graphics card and verify that the driver is up to date.

[Randy Kosarik]

Please delete user preferences for the AEDT version.

I am assuming 2022R2 - adjust the version as needed.
To do that, delete the following folder:
%USERPROFILE%\Documents\Ansoft\ElectronicsDesktop2022.2

thanks
Randy

[ixg90]

I was able to resolve the issue by completely uninstalling the software, deleting all remaining files, and reinstalling. Thanks.