Software crashes upon startup

    • ixg90


      I'm having an issue when starting up Ansys Electronics Desktop. Immediately after opening the software, it crashes. The window pops up briefly, and then disappears. 

      I've tried reinstalling the software with the latest version, but the issue persists. 


      I'm running Windows 10 version 22H2 for reference

    • Mangesh Bhide
      Ansys Employee

      Hello, click on Windows start button then type "event viewer" and start the event viewer program. search event viewer for ansysedt and see if any error events come up in the search results. if they do, then post a screenshot here

    • George Karnos
      Ansys Employee

      Apologies for the delay!
      Is anything listed in the Event Viewer?
      Open the Windows Event Viewer and go to Logs->Application
      Do you see any errors?
      Please post a screenshot of the error
      Also, check Logs->System

      Also, Check the graphics card and verify that the driver is up to date.

    • Randy Kosarik
      Ansys Employee

      Please delete user preferences for the AEDT version.

      I am assuming 2022R2 - adjust the version as needed.
      To do that, delete the following folder:


    • ixg90

      I was able to resolve the issue by completely uninstalling the software, deleting all remaining files, and reinstalling. Thanks. 

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