December 1, 2022 at 2:57 pmixg90Subscriber
I'm having an issue when starting up Ansys Electronics Desktop. Immediately after opening the software, it crashes. The window pops up briefly, and then disappears.
I've tried reinstalling the software with the latest version, but the issue persists.
I'm running Windows 10 version 22H2 for reference
December 14, 2022 at 2:17 pmMangesh BhideAnsys Employee
Hello, click on Windows start button then type "event viewer" and start the event viewer program. search event viewer for ansysedt and see if any error events come up in the search results. if they do, then post a screenshot here
December 14, 2022 at 2:18 pmGeorge KarnosAnsys Employee
Apologies for the delay!
Is anything listed in the Event Viewer?
Open the Windows Event Viewer and go to Logs->Application
Do you see any errors?
Please post a screenshot of the error
Also, check Logs->System
Also, Check the graphics card and verify that the driver is up to date.
December 14, 2022 at 2:23 pmRandy KosarikAnsys Employee
Please delete user preferences for the AEDT version.
I am assuming 2022R2 - adjust the version as needed.
To do that, delete the following folder:
December 14, 2022 at 2:25 pmixg90Subscriber
I was able to resolve the issue by completely uninstalling the software, deleting all remaining files, and reinstalling. Thanks.
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