July 31, 2019 at 1:36 pml.janicekSubscriber
our customer has problem with opening STEP file with double clicking on the file.
I found this problem on the forum, I tried this instruction https://discoveryforum.ansys.com/t/63bk7q/configuring-recognition-of-external-cad-formats-in-windows , but without success.
Could you help me with this issue?
Do you have any other idea?
Thank you, Lukas
August 1, 2019 at 4:25 amBrian BuenoAnsys Employee
This error usually appears when the program is launched without the command /UseSubscription=true.
When a program is set as the default to open a particular file type, an entry is added to the Windows registry. That entry points to the executable (spaceclaim.exe for example) but does not include additional commands.
Look for the registry key ComputerHKEY_CLASSES_ROOTstp_auto_fileshellopencommand
Modify the value to the following:
"C:Program FilesANSYS Incv193scdmspaceclaim.exe" "%1" "USERUNNINGSPACECLAIM=true" /UseLicenseMode=true
This should fix the problem.
August 2, 2019 at 9:57 aml.janicekSubscriber
I didn't find the registry key (ComputerHKEY_CLASSES_ROOTstp_auto_fileshellopencommand - Path highlighted in bold) on the customer computer, also, on my computer, the registry key isn't present.
August 7, 2019 at 2:16 pmBrian BuenoAnsys Employee
Did you happen to search for spaceclaim.exe" "%1" in the Windows registry as described in the FAQ article?
If you have already set STEP files to default to SpaceClaim as the program used to open them you should find the entry that needs to be modified.
If you have not, right click on any STEP file and choose Opens With... then locate the SpaceClaim.exe file in the installation directory. Once that's done, search in the registry again.
August 8, 2019 at 8:08 aml.janicekSubscriber
Brian Bueno Hi Brian, thank you.
I'll try it and I'll let you know soon.
August 13, 2019 at 10:55 aml.janicekSubscriber
Brian Bueno Hi Brian, everything is OK, now.
Many thanks for your help.
Have a nice day, Lukas
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