Learning Forum

[raymond408]

I would like to know more about how to check the license status and deactivate the license.

As we have a yearly subscription license of Discovery Ultimate, but don't have the Geometry bundle license, therefore, we applied a trial license of Discovery Ultimate & Geometry bundle license for testing. However, the machine already have a subscription license, therefore, we go to Discovery Forum to remove the license for this end user, but we found this license is still available to use. And we found that the last refresh date of the license is 10 Apr 2019 and refreshed date is 10 May 2019. Is it mean the license still able to use until 10 May 2019?

We try to deactivate by command -DeactivateAllEntitlements , but there prompt an error.

Please advise how to deactivate the instantly?

[Subashni Ravichandran]

Hello Raymond Chiu

I checked from my end for the email id as mentioned in the image you have attached. I see no subscriptions assigned. So it does look like all licenses were successfully deactivated. You may want to launch Discovery and sign in to access the trial license.

In 'Manage accounts > my subscriptions' you will still see the licenses but under the 'Activations' tab it will show 'unused'. That means the license is not being used. If it is being used, it will show the device id on which the license is being used. You can then, release the activation on that device and maybe activate it on another device if needed.

Now coming to the command prompt result, the Date that is mentioned after 'disc_ult 2019.0829' is the expiration date of your license.

The refresh date is the date when your program verifies the license after every 30 days with the license servers. The refresh date is something that you don't need to worry about. 

I hope this answers your query.

[Subashni Ravichandran]

Hello Raymond Chiu

Any update on this? Is the issue resoved?