Telephone Customer Support

- July 20, 2020 at 3:08 pm
  
  younji.choi
  Subscriber
  
  Hello Ansys
  
  We would need a telephone customer support for download 30 days trial Discovery. Please let us know which day and time will be available.
  
  Thank you.
- July 21, 2020 at 6:53 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello YC
  
  We can have a webex at 4:30 PM IST, today (21 July 2020). Please confirm the timing so that I can share the webex link as appropriate.
- July 21, 2020 at 7:28 am
  
  younji.choi
  Subscriber
  
  Hello Subashni
  
  Thank you for your reply.
  
  Unfortunately we cannot make it today but tomorrow 22nd July 4:30pm would work. Would it be possible?
  
  Thank you.
- July 21, 2020 at 8:58 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello YC
  
  Sure. We can connect tomorrow. I will email you the Webex link.
- July 22, 2020 at 10:57 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello YC
  
  Please check your email for the Webex link
- July 22, 2020 at 11:09 am
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello YC
  
  I hope you have received the Webex link. Please let us know if you face any issues while joining.
  If you are unable to join now please let us know an alternate convenient time.
- July 23, 2020 at 12:54 pm
  
  Subashni Ravichandran
  Ansys Employee
  
  Hello YC
  
  As suggested by my colleague via email, you are requested to download the Discovery application from this page and select the "Subscription user mode" during installation.
  Please let us know if this resolves your issue. If not, we can have our Webex as scheduled on 24th July 2020 at 1:00pm German time.
- July 29, 2020 at 11:54 am
  
  Subashni Ravichandran
  Ansys Employee
  
  The customer had an incompatible Graphics Card. They will update the graphics and contact us if they face further issues.

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