Learning Forum

[nina.flachs]

Beim Installieren der 30-tägigen Testversion von SpaceClaim hat die automatische Aktivierung der Lizenzen nicht funktioniert. Grund hierfür wird die firmeninterne Firewall sein.

Frau Susanne Gaskins sendete mir eine Anleitung zum manuellen Aktivieren der "Discovery Subscription". Leider konnte die Datei mit dem Namen "DiscoverySubscriptionUtility.txt" nicht gefunden werden.

Anschließend versuchte ich folgende Anweisung zu befolgen: It is possible to activate manually via the command line using the attached activation IDs:

    1. On the machine on which you want to activate a subscription, open a command window in the following Ansys installation folder: 2021 R1 or later: ANSYS IncvXXXlicensingclientwinx64       

    2. Run the following command, replacing with the desired activation ID from this text file: ansysls_client.exe -ActivateLicenseEntitlement

Die Datei asysls_client.exe habe ich gefunden und ausgeführt. Es öffnete sich für 2 Sekunden ein  schwarzes Fenster. mehr passierte nicht.

 

Noch immer kann das Programm nur im schreibgeschützten Modus geöffnet werden.

[Devendra Badgujar]

Hi Nina Flachs

Please go through this Troubleshooting document.

If you still face issues send us the files as mentioned in point #6.

Regards.

[nina.flachs]

🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions

Hello Mr. Badgujar,

I followed the instructions in your troubleshooting document, which unfortunately did not help to solve the problem. 

Enclosed I am sending you the requested information from #6.

It is important to mention that my PC is in a company domain and therefore has its own proxy server. This would therefore need to be taken into account. My PC is already fully enabled in the proxy. For more information, please see the attached screenshot with the error message.

I would be very pleased to hear from you.

[Devendra Badgujar]

Hi Nina Flax

Just to rule out this possibilities, did you make all the firewall and proxy server changes as mentioned in section 5 of below mentioned trouble shooting document.

Discovery License Activation Troubleshooting - Knowledge Base - Ansys Discovery Forum

Also, please make sure you have installed the software while your antivirus and Windows Defender security settings were disabled.

Please let me know if you have already gone through the above mentioned steps and still getting the error.

Regards.

[nina.flachs]

Hello,

I am sure that all firewall and proxy server blocks were removed during the installation. So that can't be the problem.

IT and I have completely uninstalled the programme again. After that, the proxy was entered correctly in the internet options and the virus scanner was deactivated and then we reinstalled the programme.
All the error messages are still the same. 

[Devendra Badgujar]

Hello Nina Flachs

I will check and get back to you on this.

[Devendra Badgujar]

Hello Nina Flachs

Please can you share a screenshot of the proxy settings that you have set.

Also, please confirm if you are using an authenticated proxy, requiring a username/password, or are you using a PAC file for your proxy?

[nina.flachs]

Good morning Devendra Badgujar

in the attachment you can see my proxy settings. We are using a PAC file.

[Devendra Badgujar]

Nina Flachs 

Thanks for this information. I am checking with installation team on this and will update you.

Regards.

[Devendra Badgujar]

Hello Nina Flachs

I got information from the installation team that we do not currently support the use of PAC files for proxies. 

Please let me know if you have any further questions on this.

Regards.

[nina.flachs]

Hello Devendra Badgujar

thanks for your answer. We are going to ckeck our firewall on friday. So we're going to make a live log check up to see what's happening, when we're opening the "ansysli_client.exe". Afterwards we will give you feedback.

Regards.

[nina.flachs]

Hello Devendra Badgujar

making a live log check up didn't help us at all.

Today we tried another possibility. We installed the software from the very beginning, while the computer is not in the net of the company but in the DSL net. So we pretended the computer to work from anywhere without firewalls or other security systems. Now and finally, the program gave us the message that our licence is running out in 12 days. So now it seems to work.

Maybe this information can help other users with smiliar problems.

 

Thank you for your time and support!

Regards from Germany