Learning Forum

[mrizuwan]

I just install Discovery 2021R2, the compatibility is ok, but why got this issue? Several month ago I already install Spaceclaim 2021R2, did not face this problem. For information I using Floating License, and for Spaceclaim 2021R2 did not have same problem when I use same license as 2021R1.

[Devendra Badgujar]

Hello M Rizuwan Can you please confirm if the file downloaded is correct also make sure that it is extracted properly and make sure the executable file is run as administrator. Regards.

[mrizuwan]

Already tried several times, still got same issues.

Then I try to delete/uninstall all spaceclaim and discovery R2. Next, re-extract the DISCOVERY_2021R2_WINX64, of course with "run as administrator", then re-install the file inside ( Discovery and Spaceclaim). 

 

After finish installation, I try to run the Discovery R2, still got same problem. But, the SpaceclaimR2 can open smoothly.

[Devendra Badgujar]

Hello M Rizuwan  

Send following log files located at ~/Ansys Inc . Please send them at ansys-discovery-support@ansys.com

Install.log

Install_licconfig.log

Install.err (if it exists)

 

Also if you are using Remote desktop setup , Please check for compatibility.

https://www.ansys.com/content/dam/it-solutions/platform-support/remote-display-and-virtual-desktop-support-2021-r1.pdf

Regards.

[cjensch]

Hi,

have you found a solution for the behavior?

Best

Christian

[mrizuwan]

No, Still same issue.

My hypothesis is Discovery Simulation 2021R2 cannot be supported by NVIDIA GeForce GTX 1050 Ti.

My alternative is using Discovery 2021R1, this work nicely but it is disappointing to cannot use latest feature updated in newer version. 

[cjensch]

in my case it is a RTX 4000, this graphics card is often used and also works with the latest version 2022R1. Only one computer with RTX 4000 unfortunately Discovery does not work and causes the same error here.
Another computer has a Quadro P3200 which should also work. It does not seem to be the graphics card and driver alone, possibly a third hardware/software component!?

[tyamaguchi]

There are two exe file in Discovery installer and those exe is related this is related Microsoft Visual C++ 2019. 

Then you can see two program "2019vcredist_x86.exe" and "2019vcredist_x64.exe" after move to "DISCOVERY_2022R1_WINX64>>prereq".

After that, could you please install it and check whether launched Discovery or not.

[cfischer]

I had a similar problem with Discovery 2022R1 as Muhammad and after installing the "2019vcredist_x64.exe" it now works!

Thanks Takahiro for sharing your solution!

Cheers Chris

[tyamaguchi]

Christoph Fischer Glad to hear that！

[namito.nobuyoshi]

Takahiro Yamaguchi 

山口様、お世話になっております。

私も2022R1が起動できずに困っていましたが、ここを見て解決しました。

インストーラーでまとめてインストールしていただければ良いのですが。

解決したので良しとします。

[cjensch]

I can confirm that:
Another component that should also be up to date (Graphics card driver) is Microsoft Visual C++,

[Ezgi YAPICI]

Hello, I'm having the same problem on version 2022 r1. My GPU information is as I shared in the attachment and the graphics card driver is up to date. I also tried reinstalling but no results. Can you help me ? Thanks, good work. Ezgi.

[Devendra Badgujar]

EzgiYapici 

Please try disabling Intel graphics on the machine.

Also please try installing the latest redistributable. You can try installing the appropriate one from here: Latest supported Visual C++ Redistributable downloads | Microsoft Docs

Please try installing the VC_redist.x64.exe and vc_redist.x86.exe for Visual Studio 2015, 2017, 2019 and 2022 package. If you already have 2015 installed, you may need to uninstall before installing this downloaded version.

Regards.

[Ezgi YAPICI]

Devendra Badgujar 

Hello again,

Many thanks for your quick response and help.

The problem was solved thanks to the fix below. I wanted to point it out in order to help friends who will experience the problem.

"Please try installing the VC_redist.x64.exe and vc_redist.x86.exe for Visual Studio 2015, 2017, 2019 and 2022 package. If you already have 2015 installed, you may need to uninstall before installing this downloaded version."

Thanks again and good work.

Ezgi.

[Devendra Badgujar]

EzgiYapici 

Thanks for your feedback.

Regards.