June 14, 2021 at 4:01 pm唐靖博Subscriber
When I download Ansys Student, the download speed is very slow and lower than 100KB/s. The download speed is very fast at any other time. I have changed the internet connection, but it was useless. What is the cause of this problem?June 14, 2021 at 4:19 pm唐靖博SubscriberMy name is Tang Jingbo. I am a graduate student from China.
June 15, 2021 at 1:30 pmRobAnsys EmployeeI'm not aware of any problems on our end. The main server is in the US, are there any checks courtesy of the Chinese govt web rules? If you try again now is the problem still present?
June 15, 2021 at 7:06 pm唐靖博SubscriberIt is not clear whether there are any checks courtesy of the Chinese government web rules. The problem remains at present. I have contacted with Ansys China. But they didn't find a solution.
June 16, 2021 at 4:11 pmRobAnsys EmployeeI've got around 6-7Mb/s on my home connection, so it looks like it's OK on our side. I am double checking.
June 17, 2021 at 8:23 amRobAnsys EmployeeIt's not us. Can you check you're not on VPN (tends to slow things down) and not watching YouTube or downloading Win10 updates.
June 24, 2021 at 3:49 pm唐靖博SubscriberI have tried to download the software once again. And I didn't use VPN, watch viedo and download data. But the situation didn't change. It is possible that the download speed is so slow because the resource that I download is abroad. Are there any other ways to download Ansys Student?
June 25, 2021 at 9:59 amRobAnsys EmployeeNo, just the official Ansys site. However the files are hosted (HQs internet wouldn't cope with the data traffic) so it must be somewhere in the system towards your end.
June 28, 2021 at 6:35 am唐靖博SubscriberI have changed the internet connection and downloaded Ansys Student successfully. But when the installation of the Ansys Student software was complete, the program reported there were errors/warnings. After I rebooted the machine, I can't find the shrotcut and folder from the Start menu.
June 29, 2021 at 1:04 pmRobAnsys EmployeeWhat were the messages?
June 29, 2021 at 4:32 pm唐靖博SubscriberThe message is that the installation is complete and there is an error/warning. But it didn't give any details about the error or warning.
June 29, 2021 at 6:29 pmGeorge KarnosAnsys EmployeeUnder the "C:\Program Files\ANSYS Inc\ANSYS Student" directory, there should exist a file named: install.err
open this with notepad and paste the contents of it to this thread as we are not permitted to open files.
June 30, 2021 at 8:01 am唐靖博Subscriber
June 30, 2021 at 8:04 am唐靖博Subscriber
June 30, 2021 at 10:21 amRobAnsys EmployeePlease can you post the text as staff are not permitted to open/download attachments.
June 30, 2021 at 5:41 pm唐靖博SubscriberI have resolved the problem. How can I download and install Ansys local help which is convenient to use?
July 1, 2021 at 8:41 amRobAnsys EmployeeIf you're using Student you can't. The full version has an extra install bundle for local help, it's mainly used by those who run local networks and staff who travel (when Ansys let's us out again).
July 2, 2021 at 1:36 am唐靖博SubscriberI found this bundle didn't include Ansys Mesh. How can I download and use it?
July 2, 2021 at 3:01 pmRobAnsys EmployeeIt does, it's the standard meshing tool in Workbench. The full list is here https://www.ansys.com/academic/students/ansys-student
July 8, 2021 at 11:00 amBlairSubscriberHi how did you solve this problem? I download your .err file and find it almost the same as mine. The following is mine:
###### Error #######
Error executing configuration script 'C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\config\AnsConfigCommon.tcl'
'"C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\tcl\bin\winx64\tclsh.exe" "C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\config\AnsConfigCommon.tcl"-installdir "C:\Program Files\workbench\ANSYS Inc\ANSYS Student" -rev 211 -dotrev 2021 R1 -scripttosource "C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\config\ConfigCommon.tcl" -sourcedir "C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772" -os_lang zh -install ' terminated after 1 attempts with the following error(s):
Exit Code: 1
couldn't read file "C:\Users\´┐¢´┐¢´┐¢´┐¢´┐¢´┐¢\AppData\Local\Temp\ans_install_tmp5772\config\AnsConfigCommon.tcl": no such file or directory
###### Error #######
Error executing configuration script 'C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\config\AnsConfigTG.tcl'
'"C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\tcl\bin\winx64\tclsh.exe" "C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\config\AnsConfigTG.tcl"-installdir "C:\Program Files\workbench\ANSYS Inc\ANSYS Student" -rev 211 -dotrev 2021 R1 -scripttosource "C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772\config\ConfigCommon.tcl" -sourcedir "C:\Users\þÄïÞêÂÕ©å\AppData\Local\Temp\ans_install_tmp5772" -os_lang zh -install ' terminated after 1 attempts with the following error(s):
Exit Code: 1
couldn't read file "C:\Users\´┐¢´┐¢´┐¢´┐¢´┐¢´┐¢\AppData\Local\Temp\ans_install_tmp5772\config\AnsConfigTG.tcl": no such file or directory
and many others having the same form.
July 8, 2021 at 11:04 amBlairSubscriberCan you guys help me with this? I tried changing my user name into English, but it did not work.
July 8, 2021 at 1:13 pmRobAnsys EmployeeQuestion also asked here, https://forum.ansys.com/discussion/29529/installation-error#latest so I'll lock this thread to avoid confusion and duplication of effort.
I assume you've restarted the computer since changing the UserID and then reinstalled the software as Admin?
July 9, 2021 at 2:42 am唐靖博SubscriberYou need to change your username from Chinese to English.
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