March 10, 2020 at 6:26 pmgreg.shoganSubscriber
I downloaded Live Ultimate and tried to open but is looking for a license. How is the license handled for the 30 day demo??
March 10, 2020 at 7:16 pmavokhourSubscriber
Same problem with me.
Can anyone help?
March 10, 2020 at 7:55 pmavokhourSubscriber
also discovery live is not installed with the ultimate nor the standard.
March 11, 2020 at 5:29 amNaresh PatreAnsys Employee
There should be a desktop icon called "Discovery Live" which you can double click to launch Discovery Live. Alternatively, you can also search for the application from the Windows Start menu.
If Discovery Live shortcut is not available on desktop or in the Windows start menu, then it could be some installation issue. Please try uninstalling and reinstalling the Discovery products as follows:
- Uninstall all Discovery products
- Temporarily disable any antivirus, antimalware, and/or Windows Defender functions
- Ensure that you have full administrator privileges on the PC
- Right click the Discovery installer, select Run as Administrator, and follow the prompts to complete the installation
March 11, 2020 at 5:23 amNaresh PatreAnsys Employee
Hello grshogan Avokhour
Did you click the "Start Trial Now" button located on the "Free Trial" page? If yes, can you login to https://myaccount.ansys.com/mysubscriptions and check if subscriptions of the free trial are listed under your account? Can you share snapshot of your account page?
March 11, 2020 at 7:40 am
March 11, 2020 at 8:03 amNaresh PatreAnsys Employee
Can you click the "Start Trial Now" button located on the "Free Trial" page, then refresh the account page and check if the subscriptions get listed? If not, let me know if you encountered any message upon clicking "Start Trial Now" button.
March 11, 2020 at 8:07 amavokhourSubscriber
It is taking me back to the sign up page.
I tried to press already have an account, it takes me back to the free trail page, its like a loop.
March 11, 2020 at 8:25 amNaresh PatreAnsys Employee
Avokhour ok, thanks for the update. I am checking with the team and will let you know.
March 11, 2020 at 1:04 pm
March 11, 2020 at 1:05 pmgreg.shoganSubscriber
Yes, I see the "loop" syndrome as well.
March 12, 2020 at 5:15 pmNaresh PatreAnsys Employee
Hello Avokhour grshogan
I came to know that there wasn't any system issue that could affect the trial subscriptions. Can you clear the internet browser history and try clicking the free trial link and let me know how it goes?
March 13, 2020 at 8:18 amNaresh PatreAnsys Employee
I can see trial subscription under your account. You can cross-check it by logging into your DIscovery account using below link:
The trial subcriptions are not yet activated. So please launch any Discovery application, then specify Discovery account credentials and your subcription will get activated on your amchine. Let me know if you face any issues.
March 13, 2020 at 8:31 amNaresh PatreAnsys Employee
I checked your account and noticed that you have successfully activated the trial subscription on your machine. Let me know if you need any further help.
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