Unable to open Ansys Program

- January 11, 2021 at 10:08 am
  
  luis.garcia2
  Subscriber
  
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
  Hi Ansys Team, One of our employees has been experiencing issues opening the Ansys application. We are trying to figure out if the issue is related to our firewall. When the times comes for the license to be renewed we are unable verify it. Attached you’ll find the log files as well as the results from the ping test. Could you point us into the right direction on how we should proceed? I look forward to hearing from you. Best, Luis G
- January 11, 2021 at 11:13 am
  
  Naresh Patre
  Ansys Employee
  
  Hello Luis Garcia
  
  When you say Ansys application, are you referring to any of Discovery products? If yes, I am not able to find what the exact problem is. Does the customer sees any error when he tries to launch any Discovery product? If yes, can you share the details of that error?
- January 11, 2021 at 12:22 pm
  
  luis.garcia2
  Subscriber
  
  Hi Patre, Thank you for tour prompt reply. There is no error message only what I find in Event Viewer. When we try to open the program he enters his email address and then the program disappears and never starts. We performed the ping test and this did not show any errors. The issue always occur when the time comes for the user to renew his license. I hope that helps. Please let me know if you need any more information.
  🛈 This post originally contained file attachments which have been removed in compliance with the updated Ansys Learning Forum Terms & Conditions
- January 11, 2021 at 12:27 pm
  
  Naresh Patre
  Ansys Employee
  
  Hello Luis Garcia Thank you for sharing the details about the problem. This is a known issue with 2020R2 version and below is one article mentioning about this issue and its workaround. Discovery - Unable to start SpaceClaim or Discovery after login - Knowledge Base - Ansys Discovery Forum
- January 11, 2021 at 1:16 pm
  
  luis.garcia2
  Subscriber
  
  Thank you so much! We have tested and he was once again able to open the program.
  
  Best,
  
  Luis G

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