Ansys Products

Ansys Products

Unexpected error-after installing

    • mohamed55
      Subscriber

      hello,


      After unzipping and installing the downloaded file (name: AnsysACADEMICSTUDENT_2020R1_WINX64) i go this error when opening the Workbench 2020 R1 app.



      thank you for your help 


       

    • Haad Ali Gujjar
      Subscriber

      I am facing same problem.

    • dsurendr
      Ansys Employee

      Hello,


      This could be an issue with Windows user account contains some special characters or non-English language


      alphabets. For a quick test, try creating a new/simple Windows user account that contains only English letters


      and/or numbers, such as abc, a123, etc. , and see if that fixes the issue.

    • mohamed55
      Subscriber

      Hello,


      I created an other windows user account and it works for that new account thank you,


      but for my original account,i don't know why windows maintain the old user account name for the file even if i had changed it to a name that contain only English letters.


      file name

    • tsiriaks
      Ansys Employee

      I'm not sure why it doesn't change to match. You may find some suggestions from Microsoft forum about this.


      As for this thread, please mark dsurendr's as 'Is Solution' 


      Thank you.


      Win

Viewing 4 reply threads
  • You must be logged in to reply to this topic.