Learning Forum

[natalya.vorobtsova]

Dear Sir/Madam,

I am trying Discovery Live on my laptop (Windows 10 Pro, 16GB RAM, Intel UHD Graphics 630). The GUI seems to be not working properly. Even though the analysis and results visualization are running, some of the features (for example Setup button on the left of the screen OR streamline region size modification objects) in the GUI are not responsive and I cannot modify setup and results visualization properly using these features that are not working.

I am attaching two screenshots of the features/buttons that are not working. Please let me know how to fix this issue.

BR

[ERab]

Hi Natalya Vorobtsova  Discovery Live requires an NVIDIA GPU with a min 4 GB vRAM. Intel cards are not compatible. Please reviews this hardware requirements page and use the compatibility tool https://ansyskm.ansys.com/forums/topic/ansys-discovery-hardware-requirements-2022-r2/

[natalya.vorobtsova]

Ethan, I ran the compatibility utility - my graphics card is compatible with Discovery Live. The problem is with something else. Please advise

Best,

Natalya

[accounting]

It is a known bug, application becomes "frozen" and you cannot click on anything without closing and restarting Discovery Live. There is no indication that application is not responsive or if it has crashed. It is not related to graphics cards or drivers because it happened on multiple machines with me. All of them were running compatible Nvidia graphics cards with latest drivers. It is also not just limited to discovery live but AIM as well. 

[Gaurav Sharma]

Natalya Vorobtsova

As the hardware requirement document suggests, Intel cards are not supported. This appears to be the primary source of concern for you.

Rahul Mulinti

Sorry to hear about the frozen screens/crashes you have observed. This is a strange observation as I haven't heard such a concern coming from other users, except those triggered by graphics card. Also, my personal experience with a basic 4GB VRAM didnt lead to any such issue. In a generic sense, sometimes too many inputs too quickly can cause a bit of a problem for any program. Though again, I havent heard about such observations related to Discovery products as of now.

Nevertherless, thanks for sharing your observations with us and I'd appreciate if you share with us what steps lead to a crash (if you encounter one in future). That will help us take a deeper look at your problem by trying to reproduce it. 

Best Regards,

Gaurav

[natalya.vorobtsova]

Gaurav_ANSYS thank you for your response. 

[accounting]

Gaurav_ANSYS I usually just restart the application and make sure I save frequently during setup. I did not see this issue during solve and you cannot do much during solve anyway. Just to add some details, the computers I was running Discovery Live and Aim had NVidia Quadro P4000 (8GB VRAM) or QuadroM1200 (4GB VRAM). The unresponsive event is intermittent and I am still trying to figure out if there is any set of inputs or actions that lead to it. The symptoms are basically what the OP described in the original post.