Ansys Products

Ansys Products

User Error message with University license

    • FloridaPolytechnic
      Subscriber

       Hello, 


       


      I was pointed here by Ansys tech support. I am not sure why as it seems this is for Students Free version and not the paid version our University uses, but here goes.


       


      I have a user who is getting this error "


       


       


      ANSYS LICENSE MANAGER ERROR:


      Failover feature 'ANSYS Academic Research Mechanical and CFD' specified in licen


      se preferences is not available.


      Request name aa_r does not exist in the licensing pool.


      License server system does not support this feature.


      Feature:       aa_r


      License path:  (Path to license server deleted for security)


      FlexNet Licensing error:-18,147


      For further information, refer to the FlexNet Licensing documentation,


      available at "www.flexerasoftware.com".


       *** ERROR - ANSYS license not available.


       


      This is on CentOS. The user did use an academic research license, but I moved him over to our standard classroom license server and Ansys works. But Ansys APDL is not working for him. The shortcut I created for him points to the correct License server.


      Everything I read online only talks about Windows version of Ansys. Are there any files I am missing in his profile that need to be changed or deleted to fix this error?


      Thank you,

    • Keyur Kanade
      Ansys Employee

      Moving to installation for better response. 

    • tsiriaks
      Ansys Employee

      Hello,


      On the client machine (the user's machine) , ask him to reset license preferences


      Windows : Rename %AppData%Ansysv1xx


      Linux : Rename $HOME/.ansys/v1xx 


      Thanks,


      Win

    • vishalpanchani1993
      Subscriber
      hellonI am facing the problem over failover feature of Ansys License manager error.nthe description is Request name aa_t_i does not exist in the licensing pool.nFeature: aa_t_inFlexnet Licensing error:88,309nncan you please guide me to fix this issue so that i can start mechanical APDL R2.nnThanks,nVishaln
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