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Workbench and Mechanical crash on startup

    • wdavid
      Subscriber

      I've recently come back to ANSYS for a new project, but am unable to open the software. Some components open fine, but the Workbench and Mechanical crash after reaching 'Initializing Project' on the loading screen. I've tried restarting and re-installing but am still having the same issue.

      In the Windows Event viewer I'm getting this application error which I'm told suggests a corrupted file, but I don't see how this could be the case and still persist after re-installing?

      Any thoughts welcome, am at a loss as to what I can try

    • George Karnos
      Ansys Employee

      Close all ANSYS programs.
      Open Windows File Explorer and then type in the following in the address line:

      %APPDATA%\Ansys\v222

      hit enter

      You should see a directory named: 

      Rename this directory to:  v222.old

      Now try to run.

    • wdavid
      Subscriber

      Hi George,

      Thanks for the response and help. What directory am I meant to be renaming, sorry? I think you missed it off

    • George Karnos
      Ansys Employee

      @wdavid,

      My apologies for the typo!

      Go to:

      %APPDATA%\Ansys\

      hit enter

      You should see a directory named: (V2## depeding on version installed)

      If version 2022 R2:

      v222

      Rename this directory to:  v222.old

    • wdavid
      Subscriber

      Thanks. I did this and, it created a new directory v222. However, the problem is still not solved, still crashes on the 'initializing project' screen

    • wdavid
      Subscriber

      Problem solved - My anitvirus wasn't letting it through

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