Ansys Free Student Software

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  3. Workbench menus will not fully load when running

Workbench menus will not fully load when running

    • September 10, 2019 at 3:22 am
      dwoodson
      Subscriber

      Ansys student 2019 R2 was successfully downloaded to my computer. When I open Workbench the window opens extremely small and the left menu tabs are only half loaded (see Picture). I have tried to uninstall and reinstall several times but keep getting the same results. The other programs in the software work fine. Has anyone encountered this problem and have a solution? I am running windows 10 on a Microsoft Surface Book. 


    • September 10, 2019 at 8:50 am
      Rob
      Ansys Employee

      Are you running 4k graphics? 

    • September 10, 2019 at 6:37 pm
      dwoodson
      Subscriber
      No I am not
    • September 10, 2019 at 11:34 pm
      tsiriaks
      Ansys Employee

      From CMD Prompt, type 


      dxdiag


      Wait until it's fully loaded, then click on, "Save all information".


      Open up the file with any text editor tool (notepad, word, etc.) , then search for the term


      "Current Mode"


      please provide the info on this line.


       

    • October 1, 2019 at 1:45 am
      dwoodson
      Subscriber

      the box reads "Current Mode: 3000 x 2000 (32 bit) (60Hz)"

    • October 1, 2019 at 5:51 pm
      tsiriaks
      Ansys Employee

      That's UHD monitor.


      Try changing the display resolution to 1920 x 1200 

    • October 2, 2019 at 1:13 am
      dwoodson
      Subscriber

      I tried changing to 1920x1200 and it did not fix the problem. 

    • October 2, 2019 at 3:50 pm
      tsiriaks
      Ansys Employee

      Try all of these potential workarounds


      https://forum.ansys.com/forums/topic/installation-issues/


      If still doesn't help, you will have to connect this to an external monitor that has a native resolution of 1920 x 1200 or below.

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