Learning Forum

[brmaciel]

Hi. In my case the workbench stopped working after a win10 update. It simply doesnt open anymore (no error messages). I tried the suggestions mentioned in this link (https://forum.ansys.com/forums/topic/student-v-19-2-quits-right-after-loadiing/) but none of them worked.

What should I do? Thank you very much. Bruna

[tsiriaks]

Hi Bruna,

Can you try reinstalling ANSYS after this win10 update ?

What is the graphics card you have on the machine ?

Thanks,

Win

[brmaciel]

Hi Win,

 

thanks for the reply. Yes, I tried reinstalling twice and it didnt work.

The graphics card is Intel(R) HD Graphics 630.

Thanks again,

Bruna

 

[tsiriaks]

Hi Bruna,

Try updating your Intel graphics driver to the latest.

Also, open Event Viewer -> Windows Logs -> Application -> Look for the incident that says 'Error' and see if you there is any incident related to ANSYS. If there is, please post screenshot of the details of it.

Thanks,

Win

[brmaciel]

 

Hi Win,

the graphics driver is updated. I found two error messages related to ansys. The screenshots are attached. I am sorry that my win is in German, hope it is not a problem.

 

Thanks,

Bruna

[tsiriaks]

Hi Bruna,

Thanks for the info. 

There is a known defect for installation with German locale. Let's see if you have that issue.

Do you have any .err file under C:Program FilesANSYS IncANSYS Student 

Also, for a quick test, please try turning off Windows Firewall and Windows Defender Virus Protection and any other security tools that you may have on the machine. If this helps, we can turn them back on and just add exclusions.

Thanks,

Win

 

[brmaciel]

Hi Win,

 

thanks for the reply. I couldn't find any .err file (image attached). I turned off the windows firewall and the anti virus software, but I still get the same answer from Ansys.

 

Thanks again,

Bruna

[tsiriaks]

Hi Bruna,

Hmm, let's try this.

Go to your C:Program FilesANSYS IncANSYS Studentv194prereq  folder , then manually run all of the executable's here one-by-one.

Then, go to your %appdata% folder and rename the entire %appdata%ansys  folder.

It may also be worth to try updating or rolling back your graphics driver.

Thanks,

Win

[brmaciel]

Hi Win,

 

the workbench is working now after I ran all the executables  in the prereq folder. I'll let you know if it somehow stops working again during the week.

 

Thank you very much for the support

Bruna

[tsiriaks]

That's great news !

I'm glad it's working now.

Could you mark this thread as 'resolved' ('Is Solution') , so we know there is a resolution for this issue ?

Thanks,

Win

[brmaciel]

Hi Win,

 

apparently my win 10 updates every month. After this last update, the workbench doesn't open anymore. I tried to repeat all the steps that worked last time, but no success. Would you have any other suggestion?

 

Thanks,

Bruna

[tsiriaks]

Hi Bruna,

I wonder what got updated. Could you check your Windows update history and see what were installed ?

Thanks,

Win

[brmaciel]

Hi Win,

thanks for your message. Apparently, 3 things were installed:

KB4346087: Microcodeupdates von Intel

KB890830: Remove specific prevalent malware with Windows Malicious Software Removal Tool

KB4512517: Updates to improve security when using external devices (such as game controllers and web cameras), Internet Explorer, Microsoft Edge, Bluetooth, networking technologies, and input devices such as a mouse, keyboard, or stylus.

 

I already tried reinstalling Ansys, but the workbench still doesn't work.

Thanks,

Bruna

[tsiriaks]

Hi Bruna,

Just for a test, can you uninstall KB4512517 and see if you can use ANSYS again ? If so, we will try to narrow down what are included in this update.

Thanks,

Win

[brmaciel]

Hi Win,

thanks for the suggestion, but that didn't work.

 

Regards,

Bruna

[tsiriaks]

Hi Bruna,

What about the other two KB's ? If you uninstall them too ?

If that still doesn't work, try reinstall ANSYS again.

If that still doesn't work, this issue has nothing to do with this Windows update. We will have to look at others.

Thanks,

Win

[brmaciel]

Hi Win

that didn't work either. Maybe it was a coincidence the software stopped working after the updates.

Thanks for your help,

Bruna

[tsiriaks]

Hi Bruna,

Hmm, let's take a step back. So, this issue, is it exactly the same symptom as earlier ? Like Workbench hangs and no error messages, etc. ?

Is there any error showing in the Event Viewer ?

Thanks,

Win

[brmaciel]

Hi Win,

thanks for the help.

yes, it's exactly the same symptom as earlier. When I launch the workbench I get the Ansys logo and then it starts loading something but suddenly I get the message that the workbench stopped working. No specific error message.

I can see the same two errors in the Event Viewer as last time:

 

Thanks,

Bruna

[tsiriaks]

Hmm, have you tried turning off Windows Firewall and Windows Defender Virus Protection (and any other security apps you may have) ?

Also, can you try updating graphics driver ?

Thanks,

Win

[brmaciel]

I turned off all the security apps I have and the graphics driver is up to date. The problem persists.

 

Thanks for the help,

Bruna

 

[tsiriaks]

This is odd.

Let's try these:

 

1. Open CMD Prompt, then issue the following command

move "%appdata%ansys" "%appdata%ansys.old"

 

2. Open elevated CMD Prompt, right click on CMD and 'run as administrator', then issue the following commands

regsvr32.exe ole32.dll

regsvr32.exe atl.dll

regsvr32.exe oleaut32.dll

regsvr32.exe scrrun.dll

regsvr32.exe jscript.dll

regsvr32.exe vbscript.dll

 

3. Open CMD Prompt, then issue the following commands

set PATH=C:WINDOWSsystem32;C:WINDOWS;C:WINDOWSSystem32Wbem

 "%awp_root194%FrameworkbinWin64runwb2.exe"

 

4. Open elevated CMD Prompt right click on CMD and 'run as administrator', then issue the following command

"%awp_root194%productconfig.exe"

this will launch Product & CAD Configuration GUI. Click Install Required Prerequisites, make sure it's successful, then click Configure Products & CADs and make sure that you select all products to be configured.

 

Does any of these help ?

Thanks,

Win

[brmaciel]

Hi Win,

 

it worked! I don't know which step, to be honest, because I tried all 4 of them, restarted the computer and the workbench was working again.

 

Thank you very much for the help!

 

Best,

Bruna

[tsiriaks]

Hi Bruna,

That's great to hear ! 

I think it's either #1 or #2 but I'm not sure either.

Anyway, I'm glad it works for you now.

Thanks,

Win